April 2019 Patient Feedback Survey Results

Every 6 months we ask our lovely patients to complete an anonymous patient survey to tell us how well they feel we are doing, or if there are any aspects of their care which we could improve. We are always pleased with our results, and this year was no exception! The survey measures how well Absolute Dental is performing in different areas by asking patients to rate various aspects of the service they receive.

In general, our patients feel between 90-100% “Very Confident” with most aspects of our service ranging from being dealt with quickly in an emergency (100%), the respect they feel as an individual (100%); feeling listened to by all members of the dental team (100%) and that our practice is designed for their comfort and safety (100%). 95% of patients surveyed felt “Quite Confident” that treatment options are explained carefully to them; that they understand what they must do to look after their dental health; that their confidentiality is preserved; that the practice is up to date on infection control measures and also that their dental team are clinically competent.

Great results, for a great team who work hard to make your visits to us as pleasant as possible.

When asked for further comments on what they liked/didn’t like about the practice, we received the following comments:

Locality; Very clean; Efficient; I feel in safe hands; Reassuring; the welcome I receive; the competence of the team; Friendly & efficient Staff; Approachable staff; Appointment reminders; Good advice; Helpful people; Attention to my gums; Kindness.

Thank you to all of you who took the time to participate this year.